Privacy Policy

Last updated: January 2024

Introduction

Elara Flux Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you use our website or engage our services.

We are registered in England and Wales and our registered office is at 47 Greenway Business Centre, Bristol, BS1 5QT. For data protection purposes, we are the data controller.

Information We Collect

We may collect and process the following categories of personal information:

Information you provide directly

• Name and contact details (email address, postal address)
• Company or organisation name
• Project details and site information
• Communications and correspondence with us
• Service preferences and requirements

Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries and provide quotations
• To deliver ecological consultancy services
• To communicate about projects and service updates
• To process payments and maintain accounts
• To comply with legal and regulatory requirements
• To improve our website and service offerings
• To send relevant information about our services (with your consent)

Legal Basis for Processing

We process personal data on the following legal grounds:

• Contract: Where processing is necessary to perform our contractual obligations
• Legitimate interests: Where we have a genuine business reason to process your data
• Legal obligation: Where we must process data to comply with the law
• Consent: Where you have given explicit permission for specific uses

Data Sharing

We do not sell personal information to third parties. We may share data with:

• Service providers who assist our business operations (under strict contractual terms)
• Professional advisers such as accountants and legal counsel
• Regulatory bodies where required by law
• Natural England, NatureScot, or NRW for licensing purposes (with your knowledge)

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Typical retention periods are:

• Enquiry data: 2 years from last contact
• Client project records: 7 years after project completion
• Financial records: 6 years as required by law

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights relating to automated decision-making

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and staff training.

International Transfers

Your data is primarily stored within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy periodically. Significant changes will be communicated via our website. We encourage you to review this page regularly.

Contact Us

For questions about this privacy policy or our data practices, please contact:

Elara Flux Ltd
47 Greenway Business Centre
Bristol, BS1 5QT
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully.